To safeguard the reading rights and interests of users of the LightenLuxe website, we hereby offer the following after-sales guarantees for all paid reading services provided on our platform, including but not limited to paid chapters, membership subscriptions and single-title purchases:

7-Day No-reason Refund

Within 7 days from the date of purchasing paid content, users who are dissatisfied with the purchased items may apply for a full refund without stating any reason.

Content Quality Guarantee

In the event of missing chapters, garbled text, loading failures caused by our technical malfunctions, or where the actual content is substantially inconsistent with the introduction, we will unconditionally process a refund or restore the corresponding benefits upon verification.

Membership Rights Notice

For monthly and annual membership services, if membership privileges cannot be used normally for more than 24 hours due to platform issues, we will extend the membership validity period accordingly based on the duration of the malfunction.

Refund Application Process

Log in to the platform, add our customer service WeChat account and state the reason for refund. Our staff will complete the review within 1 to 3 working days, and the refund will be returned to your original payment account.

Should you encounter any problems during reading or payment, such as unsuccessful fund deduction, account abnormalities or content complaints, please contact us via the channels below. We will strive to resolve your issues promptly.

Customer Service WeChat: LightenLuxe (Service Hours: 9:00 – 22:00 on working days) Complaint Email: customerservice@lightenluxe.com (We will reply within 24 hours)

We take all user feedback seriously and promise to provide a clear solution within 48 hours upon receiving a complaint.